Atlas subscription terms

1. Who we are

Atlas is provided by Pimlico Solutions Limited ("Pimlico", "we", "us" or "our"), a company registered in England and Wales under company number 16505294, with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

Atlas is a subscription-based regulatory and market data workspace providing regulatory and market data, monitoring, workflow tools and analytical functionality at atlas.pimlicosolutions.com. The modules, features, usage limits and seat numbers included in your subscription are as presented at checkout.

2. The agreement

These terms apply to purchases made through the Atlas online checkout. Completing checkout and paying the relevant fees constitutes an offer to purchase the service on these terms and the plan details presented at checkout. The agreement is formed when Pimlico issues confirmation or enables your access to Atlas, whichever is earlier. The individual completing checkout confirms that they have authority to bind the customer.

Atlas is for business users only. By purchasing a subscription you confirm that you are acting in the course of your trade, business or profession and not as a consumer, and that you are acquiring the service solely for business use.

Any terms you send to us, including on a purchase order, in a vendor portal or by email, are expressly rejected and have no effect unless expressly agreed in writing and signed by Pimlico.

3. Decision support, not advice

Atlas uses artificial intelligence and related techniques to assist with searching, analysing and presenting information. It is a decision-support tool. The materials and outputs of Atlas are provided for general information only and do not constitute legal, financial, regulatory, tax or other professional advice.

You remain responsible for assessing whether any output is appropriate for your purposes, and for verifying information that is important to your business before relying on it or acting on it.

4. Accounts and seats

Each seat is a licence for one named individual. Login credentials must not be shared. A seat may be reassigned where the original individual no longer requires access, but seats must not be rotated between individuals to circumvent seat limits.

Each user must be a direct employee or engaged contractor of your organisation (or of an approved affiliate) and must use an individual business email address on your domain. Generic or shared addresses (for example finance@ or legal@) are not permitted as users.

You are responsible for all activity under your account, for maintaining appropriate access controls, and for ensuring users are aware of and comply with these terms. You must keep credentials secure and confidential and promptly notify us of any actual or suspected unauthorised access to your account.

5. Plans, verticals and modules

Your subscription covers the vertical or verticals selected at checkout, priced per seat per vertical. Optional modules are enabled account-wide for all seats at a flat fee per billing period, as presented at checkout.

You may add seats, verticals or modules at any time through your account. Additions take effect immediately and are charged pro rata from activation to the end of the current billing period, then at the full rate thereafter. Reductions take effect from the start of the next billing period; fees already paid are not reduced or refunded for the current period.

6. AI credits

Every seat includes an allowance of 200 AI credits per month, pooled across all seats in your workspace. For example, an account with 10 seats has a pooled allowance of 2,000 AI credits per month. Unused credits do not roll over and expire at the end of each month. Usage information is available through your account so you can monitor consumption.

If your pooled allowance is exhausted in a month, AI-powered features pause until the next monthly allocation, or you may purchase a top-up pack through your account at the rates shown in-app. We do not apply automatic usage-based overage charges to self-serve plans.

AI credit allowances are provided for your ordinary internal business use. You must not use scripts, automation or account structures designed to circumvent metering or inflate allowances. We may apply reasonable technical rate limits to protect the integrity and availability of the service.

7. Trials and beta features

Where we offer a free trial, its duration and scope are as stated at sign-up. If payment details are provided at sign-up, the trial converts to a paid subscription at the end of the trial period unless you cancel before the conversion date shown in your account.

Free trials, and any preview, beta or early-access features made available from time to time, are provided as is without warranty, may be changed, suspended or withdrawn at any time, and are not subject to any service level or support commitments.

8. Fees, billing and taxes

Fees are as presented at checkout and are based on the number of seats, the selected verticals, any modules and the billing period. All fees are exclusive of VAT and any other applicable taxes, which will be added at the appropriate rate.

Fees are payable by card (or other payment method offered at checkout) through our payment processor. By providing payment details you authorise us to charge all amounts due under the agreement on a recurring basis. Monthly plans are billed in advance each month. Annual plans are billed in advance in a single payment at the start of each annual term.

If a payment fails and has not been successfully taken within 7 days of the due date, we may suspend access to the service until payment is received in cleared funds. We may charge interest on overdue amounts at 5% per annum above the Bank of England base rate, accruing daily. If any withholding or deduction is required by law, you must increase the amount you pay so that Pimlico receives the full amount due.

9. Renewal and price changes

Each subscription renews automatically at the end of each subscription term for a further period of the same length (month to month, or annually) at the then-current rates, unless cancelled in accordance with section 10.

Price changes take effect only at renewal. We will give you at least 60 days written notice before any price increase takes effect.

Any price increase at renewal will not exceed the greater of 7 per cent or the change in the UK Consumer Prices Index over the prior subscription term. If you do not wish to renew at the updated price, you may choose not to renew by cancelling before the renewal date.

10. Cancellation

Monthly plans may be cancelled at any time through your account settings. Cancellation takes effect at the end of the current billing period: you keep access until then, and no further charges are made after that date.

Annual plans are non-cancellable during the annual term. If you cancel before the renewal date, your subscription does not renew and ends at the end of the current annual term.

We may decline to renew any self-serve subscription by giving you at least 30 days written notice before the end of the current term.

11. Refunds

Except as expressly stated in these terms, all fees are non-cancellable and non-refundable, irrespective of actual usage.

If this is your first paid self-serve purchase with Pimlico, you may cancel within 14 days of your first payment and receive a full refund of that payment. This money-back window applies once per customer and does not apply to renewals, added seats, modules or AI credit top-ups.

Pro-rata refunds of pre-paid fees are also available where expressly stated in these terms, including where a change to the service or these terms materially and adversely affects your permitted use of the service, and under the intellectual property protections in section 14. Nothing in this section limits any refund right that cannot be excluded under applicable law.

12. Customer data and privacy

You retain all rights, title and interest, including intellectual property rights, in and to your data. Where we process personal data on your behalf, you are the controller and Pimlico is the processor under the UK GDPR and the Data Protection Act 2018, and we process it only on your documented instructions unless required otherwise by law.

We will not use your data to train or fine-tune any foundation model or generally available AI model intended for use by other customers, unless you have expressly agreed to such use or the data has been anonymised and aggregated so that you and data subjects are not identifiable. We may use aggregated, anonymised data derived from use of the service to operate, analyse and improve the service.

We maintain appropriate technical and organisational security measures and will notify you without undue delay of any personal data breach affecting your data. On expiry or termination we will, on request made within 30 days, provide a copy of your data in a commonly used, machine-readable format, and thereafter delete or anonymise it except where retention is required by law.

Personal data that we process as an independent controller, such as account and billing data, is handled in accordance with our privacy policy, available on the Atlas website.

13. Confidentiality

Each party will use the other's confidential information only for the purposes of performing or receiving the service, will disclose it only to those who need to know and are bound by obligations no less protective, and will protect it with at least reasonable care.

These obligations do not apply to information that is or becomes public through no fault of the recipient, was lawfully known before disclosure, is lawfully received from a third party, or is independently developed. Disclosure required by law, court order or a regulator is permitted, with reasonable advance notice to the other party where lawful.

14. Intellectual property

Pimlico and its licensors own all rights, title and interest in the service, the documentation, the underlying software and the materials provided through Atlas, excluding your data. Subject to timely payment and compliance with these terms, you receive a non-exclusive, non-transferable, non-sublicensable licence for your users to access and use the service and materials internally for your own business purposes during the subscription term. The licence does not permit resale, onward provision as a service, or redistribution of materials to third parties.

If you or your users provide feedback about the service, we may use it without restriction and without obligation, and you assign all rights in such feedback to Pimlico to the fullest extent permitted by law.

We will defend you against any third-party claim that your authorised use of the service or standard materials infringes that party's intellectual property rights in the United Kingdom, provided you promptly notify us, allow us sole control of the defence and settlement, and provide reasonable cooperation. If such a claim arises, we may procure your right to continue use, modify the service to be non-infringing, or terminate the affected service and refund a pro-rata portion of pre-paid fees for the unused remainder of the term. This is your sole and exclusive remedy for such claims.

15. Acceptable use

You must not, and must ensure your users do not:

• copy, modify, create derivative works from or otherwise exploit the service or materials beyond the licence granted in these terms;
• resell, sublicense, distribute or provide the service or materials to any third party, including as a service bureau;
• reverse engineer or attempt to derive source code from the service, except to the extent permitted by law;
• bypass or interfere with security, access control, metering or rate-limiting mechanisms, including AI credit metering;
• use the service to build a product that competes with Atlas or that replicates any substantial part of its functionality or content;
• systematically scrape, harvest or archive materials to create a database of regulatory or market content;
• carry out benchmarking, penetration testing or load testing of the service without our prior written consent;
• use the service in any unlawful, fraudulent or abusive manner, including in breach of applicable sanctions, export controls, data protection or financial crime laws, including the UK Bribery Act 2010; or
• use the service in high-risk environments where failure could result in death, personal injury, or severe physical or environmental damage.

We may suspend or restrict access to the service, without liability, where we reasonably suspect use in breach of this section. You will indemnify Pimlico against third-party claims arising from your data, your use of the service in breach of these terms, or your unlawful use of the service.

16. Warranties and disclaimers

We will provide the service with reasonable skill and care and in material accordance with the documentation. Except as expressly stated in these terms, the service and materials are provided as is; we do not warrant that the service will be uninterrupted or error-free, and we give no warranty as to the accuracy, completeness or currency of any particular piece of information within the materials. All warranties implied by statute or common law are excluded to the fullest extent permitted by law.

AI outputs may be incorrect, incomplete or otherwise unsuitable. You are solely responsible for reviewing and validating outputs and for applying appropriate human review before relying on them or acting on them.

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, provided the affected party uses reasonable endeavours to mitigate.

17. Limitation of liability

Nothing in these terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Subject to that, neither party is liable for loss of profits, revenue, business, goodwill or data, or for any indirect, consequential or special loss or damage. Pimlico's total aggregate liability arising out of or in connection with the agreement in any 12-month period is limited to the total fees paid by you to Pimlico under the agreement in that 12-month period.

18. Suspension and termination

We may suspend access to the service where fees remain unpaid 7 days after the due date, where required for security reasons, or where we reasonably believe the service is being misused or used unlawfully. Either party may terminate the agreement by written notice if the other commits a material breach that is not remedied within 30 days of written notice, or becomes insolvent.

On expiry or termination, all rights to access and use the service and materials cease, you must pay all outstanding fees, and data export and deletion apply as set out in section 12. Sections which by their nature should survive termination continue in force.

19. Changes to the service and these terms

We may improve, update or modify the service from time to time, provided changes do not materially reduce the overall functionality you have purchased during the current subscription term. Where a change would materially reduce that functionality, we will give reasonable prior notice and you may terminate and receive a pro-rata refund of pre-paid fees for the unused remainder of the term.

We may amend these terms from time to time. Material changes normally take effect from the start of your next renewal, unless required earlier by law. We will notify you of material changes by email or through the Atlas interface. If you do not accept a change, you may cancel before it takes effect.

20. Governing law and disputes

The agreement, and any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims, are governed by and construed in accordance with the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

21. Contact

For questions about these terms, contact us at: contact@pimlicosolutions.com

Pimlico Solutions Limited · Company number 16505294 (England and Wales) · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ